If you come across any issues in your tracking journey, we are always happy to help.
Here is a quick checklist of things you can check yourself directly. If you still have problems, don't hesitate to contact us. Please make sure to include the points further down in this article in your issue reporting.
Checklist: No data is shown in the Ads Manager
☑ Tracking Code is implemented on the website (no GTM)
☑ UTM parameters correctly implemented in the campaigns
☑ You shared the correct account with us
☑ You prepared the columns in the Ads Manager
☑ You logged in to the plugin with your credentials
☑ You view a time period in which tracking has already taken place
☑ You restarted the browser
Facebook Issue Reporting
In order to help you as quickly as possible, we need the following information.
Please make a short video/loom in which you go through the following points:
open the Ad Account / Dashboard
attribution window
time zone used
login settings
multi-channel settings
selected time period
affected campaigns / adsets / ads
short description of your case
Thanks in advance for your help.
Contact us via our chat bubble in your dashboard or [email protected].
Link to all the video recording tools:
Slack: https://slack.com/
Vidyard: https://www.vidyard.com/
Screencast-O-Matic: https://screencast-o-matic.com/
Loom: https://www.loom.com/