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Connecting Decify Post-Purchase Surveys to Tracify

Import Decify post-purchase survey (PPS) data into Tracify to see a channel performance breakdown based on how customers say they discovered you.

Written by Adam Jacobson

Prerequisites

  • A Decify account with at least one published Post Purchase Survey collecting responses.

  • Access to the store you want to connect in Tracify.

Step 1: Enable the Early Access feature in Tracify

  1. In Tracify, go to Settings > Early access.

  2. Enable the "Decify Post Purchase Surveys" toggle.

This is an beat feature and may change based on feedback.

Step 2: Get API credentials from Decify

  1. Sign in to the Decify admin panel (admin.decify.co).

  2. Go to Integrations > Tracify.

  3. Under Setup > API Credentials, copy both values:

    • API Secret Access Key Id

    • API Secret Access Key (click the eye icon to reveal; it begins with decifysak_)

Keep these secure. Only share them with services you trust.

Step 3: Save credentials in Tracify

  1. In Tracify, go to Settings > Integrations, and open the Decify integration.

  2. Paste the Key Id and Secret Access Key.

  3. Save. The status changes to "Connected".

Step 4: Connect a project

  1. On the Decify integration page, under Projects, click "Connect project".

  2. Select the Decify project ID (usually pre-populated).

  3. Select the survey to connect (e.g. "Post Purchase Survey").

  4. Click Connect.

The connected project shows its Project ID and last-polled time.

Step 5: Configure channel mappings

Each survey answer maps to a Tracify channel. Under Channel mappings, each row has:

  • Survey answer: the option shown to the customer in the survey.

  • Type: either "Ad source" (mapped to a Tracify ad-source channel) or "Custom label" (a standalone label).

  • Channel: the target channel or label.

The system attempts to create some automatic mappings to make things easier, but you can override this.

To edit a mapping, click the pencil icon on its row. You can change an answer's Type and target. Use "Add mapping" to create additional rows, and the trash icon to delete one.

Map an answer to an Ad source when you want its responses to combine with a known Tracify channel. Use a Custom label when you want it tracked separately.

Step 6: View the data

On the Marketing Overview dashboard, the "Post Purchase Survey Overview" widget (Beta) shows a channel performance breakdown from survey responses.

Controls:

  • Metric selector: Revenue, Orders, or AOV

  • Channel filter: All Channels or a specific channel.

  • View toggle: chart or table.

The chart plots the selected metric per channel over the date range; hover a point to see per-channel values for that day. The table lists each channel with Revenue, Orders, and AOV, plus a Total row.

Notes

  • Polling interval is 5 minutes; new responses will not appear instantly.

  • Survey data is a self-reported attribution signal and will differ from Tracify's tracking-based attribution. Treat it as a complementary view.

  • Changing a channel mapping affects how future and re-polled responses are grouped.

  • Decify is an add-on operated in cooperation with Tracify.

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